Phone providers / RingCentral
Use CallSaver with RingCentral
Route missed RingCentral calls to an AI receptionist that books jobs and captures caller details for your team.
Phone providers / RingCentral
Route missed RingCentral calls to an AI receptionist that books jobs and captures caller details for your team.
RingCentral is one of the largest cloud business communications providers in the US, with hundreds of thousands of business customers across SMB and enterprise. The full platform is voice, video, messaging, and contact center, but most small service businesses use it just for the phone system that works on desktop, mobile, and desk phones at once. Conditional call forwarding lives under Settings → Phone → Call handling.
1. Sign in to RingCentral
Go to https://app.ringcentral.com and log in with admin credentials.
2. Open Call handling
In RingCentral, go to Settings → Phone → Call handling and click Edit.
3. Forward missed calls
Under Missed calls, select Forward to external number.
4. Enter the destination
Paste your CallSaver forwarding number into the destination field.
5. Save
Click Save.
Official documentation
RingCentral's voicemail and auto-attendant are powerful tools that mostly don't get used by inbound callers. First-time leads especially: they hit a phone tree or a beep and they're gone, off to whoever picks up first.
CallSaver becomes the destination for missed calls only. Your RingCentral system stays the front door for the business. When your team can't pick up, the AI takes over, has a real conversation, and routes a callback request into your CallSaver dashboard.
Because RingCentral's call handling is per-user, you can roll this out to one role at a time. Start with the line that misses the most calls (usually the owner or the dispatch line) and expand from there.
Related reading: Switching from voicemail to an AI receptionist: what changes
| Feature | RingCentral voicemail | CallSaver |
|---|---|---|
| Answers calls 24/7 | Voicemail records the call | AI agent answers and has a real conversation |
| Captures caller name and reason for the call | Only if the caller chooses to leave a message | Always asks for name, callback number, and what they need |
| Books callbacks into your team queue | No, just an audio file in voicemail | Yes, synced into your CallSaver dashboard |
FAQ
No. CallSaver becomes the destination for missed calls only. Your RingCentral number, users, and call handling rules stay where they are.
CallSaver is $49/month for early adopters and $199/month at standard pricing. RingCentral doesn't charge extra for forwarding missed calls to an external number.
Yes. The Forward to external number rule fires under the Missed calls condition. Calls you or your team answer never reach CallSaver.
Yes. The forwarding rule lives in your account settings, not in the apps, so it works whether your team is using the desktop app, mobile app, or a desk phone.
About five minutes. Open Call handling, switch the missed-call destination, paste your CallSaver number, save.
Yes. In Call handling, change Missed calls back to Send to voicemail (or your previous setting) any time.
Per user. RingCentral's call handling rules are user-scoped, so you can route missed calls for specific roles (sales, dispatch, owner) to CallSaver without changing the rest of the team's setup.
Book a 15-minute call. See if CallSaver fits your business.