Phone providers / Ooma
Use CallSaver with Ooma
Route missed Ooma calls to an AI receptionist that books jobs and captures caller details for your team.
Phone providers / Ooma
Route missed Ooma calls to an AI receptionist that books jobs and captures caller details for your team.
Ooma is a cloud-based VoIP provider with strong roots in residential service and a popular small-business product line. Ooma Office and Ooma Business combine physical desk phones with a hosted PBX in the cloud, which is a good fit for shop-front businesses where customers walk in and the phone rings on a desk. Conditional call forwarding is configured per user in the My Ooma portal.
Critical: uncheck "Require key press on answer"
Ooma's default behavior asks the receiving party (CallSaver) to press a key to accept the call. CallSaver can't press a key, so the forward will fail unless you uncheck this option in Call Handling.
1. Sign in to Ooma
Go to https://my.ooma.com and log in with admin credentials.
2. Open Call Forwarding
In My Ooma, navigate to Preferences → Call Forwarding.
3. Enable forward-when-unanswered
Toggle on Forward calls when unanswered and enter your CallSaver forwarding number.
4. Disable key-press confirmation
Go to Call Handling and uncheck Require key press on answer (this is critical, see warning below).
5. Set the ring count
Choose the number of rings before forwarding kicks in (4 rings is a typical default).
6. Save
Click Save.
Official documentation
Ooma's voicemail is solid, but solid voicemail is still a voicemail box your customers won't bother filling. Most service-business calls go answered, hung up, or to a competitor; not to a voicemail message you can return.
CallSaver answers your unanswered Ooma calls in your business name, asks the caller what they need, and captures their number. Instead of an audio file in your voicemail inbox, you get a structured callback request you can act on the same day.
Ooma's ring-count setting and conditional forwarding mean you stay in control of when CallSaver takes over. Set the ring count where you want it. Calls you grab on the third ring never reach the AI.
Related reading: Switching from voicemail to an AI receptionist: what changes
| Feature | Ooma voicemail | CallSaver |
|---|---|---|
| Answers calls 24/7 | Voicemail records the call | AI agent answers and has a real conversation |
| Captures caller name and reason for the call | Only if the caller chooses to leave a message | Always asks for name, callback number, and what they need |
| Books callbacks into your team queue | No, just an audio file in voicemail | Yes, synced into your CallSaver dashboard |
FAQ
No. CallSaver becomes a forwarding destination for unanswered calls. Your Ooma number, hardware, and account stay where they are.
CallSaver is $49/month for early adopters and $199/month at standard pricing. Ooma doesn't charge extra for using built-in forwarding.
Ooma's default forwards calls with a confirmation prompt: the receiving line has to press a key to accept. CallSaver doesn't press keys; it just answers. If the option is left checked, the forward will fail every time.
Yes. Ooma rings your phone or extension for the configured number of rings first. CallSaver only picks up if you don't answer in that window.
About five minutes. Toggle on conditional forwarding, paste in the CallSaver number, uncheck the key-press option, and save.
Yes. Disable Forward calls when unanswered in My Ooma → Preferences → Call Forwarding any time.
Yes. Conditional forwarding is available on both Ooma Office and Ooma Business plans, configured per user in the same My Ooma portal.
Book a 15-minute call. See if CallSaver fits your business.